"The biggest disaster we have is when the dishwasher breaks down... and this week disaster struck! We rent our machine and it comes with free service - and one hell of a character... He's like the Colombo of dishwashers. I mean he looks like Colombo and he's like a sort of weird dishwasher detective - solving dishwasher mysteries... The guy is full of stories - it'll be great to sit down with him and shoot the breeze".