The Customer's Always Wrong

Episode: RI-0203H

Willie has his work cut out for him when he stakes out the Oakwood Diner in Staten Island, N.Y. The owner, Mike Jr., has been around the diner business his entire life. Following in his successful father's footsteps, he took over the Oakwood Diner two and a half years ago. Mike inherited an undisciplined staff that treat the place like their living room and drive customers away with rude and inappropriate behavior.

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